Shipping & Returns
We do not ship on weekends or holidays. Delivery estimates are calculated on business days and do not include weekends or holidays. Our shipping cutoff is 2: 00 PM EST Monday – Friday. Orders placed after our shipping cutoff time typically ship the following business day provided that the items are in stock.
Standard Shipping Options
We use USPS Priority Mail as our standard shipping method for a flat rate of 5.95.
USPS Priority Mail shipments are usually delivered within 2-3 days from the time of shipment. Please keep in mind that these shipping times are estimates and are calculated from the time the shipment leaves our warehouse. Shipping times will vary depending on your location and the availability of products in your order. We do not ship on weekends or holidays.
Express Shipping Options
USPS Next Day Air options are available during checkout for a flat rate of $25.00. We do not ship on weekends or holidays. If you need your order shipped to arrive within 1-2 business days, we strongly recommend that you visit our contact us page to check product availability before ordering.
Canadian Shipping Options
UPS Standard is available for orders shipping to Canada. You will be responsible for any and all duties, taxes and other charges that may be applied by customs. We have no way of knowing what, if any, duties, taxes or other charges that may be applied. Gift orders are typically not subject to any additional fees. If your order is a gift, you will be able to select a gift option during checkout and we will notify UPS automatically when your order is shipped.
International Shipping Options
International orders shipping outside of the U.S. or Canada cannot be placed online. Please visit our contact us page for instructions on how to place an order.
Custom Shipping Options
If you’re placing a large order and would like to use your own carrier, we can make arrangements to ship your order this way. Please visit our contact us page to make arrangements before placing your order.
Within 30 days of receiving your order, you may return any item shipped by TOWELPAL in its original clean condition for a full credit or refund under any of the following circumstances:
- Item was received damaged or defective
- Incorrect item was shipped
We will also provide free return shipping if your re turn is the result of our error.
We are sorry, but we do not accept returns of items returned more than 30 days after delivery.
Towel Pal LLC
901 Brickell Key Blvd
Miami FL 33131